We encourage all customers to check the product over as soon as possible after delivery for any missing or damaged parts.
Below is a list of technical Frequently Asked Questions about our delivery and shipping procedures. For more information on any of the delivery processes, click on the relevant question below where you will be directed to the corresponding answer. If you're still unclear about any of the information given in our FAQs, don't hesitate to call our cooperative Delivery Team who will be pleased to help. Call them on +44 1800 936 035.
What happens once my order is placed?
A member of our delivery team will call you in regard of the delivery (normally 24-48 hours prior to proposed delivery date). You can then address any delivery problems with the team as required before accepting the proposed date to your satisfaction.
What is the delivery time for a standard Walton's product?
We are unable to provide a standard delivery time applicable to all products. Please see the individual products pages or call our web sales team on the number at the top of the page.
Can I request a particular date for delivery?
We can put in requested dates for you; however they are only requested and cannot be guaranteed. We would normally call to confirm about 48 hours before.
Can I hold the delivery if I'm not ready?
We can defer your delivery date however stock allocation is not customer specific and as a result we cannot guarantee deferred order availability at all times.
Can I order my delivery to a different name or address?
Yes you can. We will need an invoice address for the payment taken and the full delivery address. Please note if your delivery address has changed after your order has been placed we will need to be notified via email or telephone.
When should I expect to hear when my delivery will be?
Our delivery team aim to contact you 24 - 48 hours before the date of delivery. If possible, we request a mobile number so that we are able to reach you easily. We kindly ask that you do not call the delivery team until after the lead time of the product has expired.
Am I eligible for the installation service?
Installation will be offered on most of our wooden products excluding wooden greenhouses and garden fencing in the near future. Keep an eye on our website for announcements regarding this service.
How is the building delivered?
The building will be delivered in single panel sections, the number and size of which are dependant on the type of building that has been purchased. For those buildings with dimensions in excess of 10ft in length, some sections will come in two separate panels. See specifications on the product pages for this information.
What size lorry will my building be delivered on?
We operate 3.5 tonne vans, 7.5 tonne and 17 tonne vehicles. Your building could arrive on any of these depending on the area of the country and time of year. The delivery team will contact you 24-48 hours prior to delivery with knowledge of the vehicle to be used. At this time any issues in regard of restricted delivery will need to be made.
Do I need to be there at time of delivery or can somebody else sign for it?
You do not have to be present at time of delivery however we would require written permission to deliver in your absence. This can be in the form of a fax, email or a signed note left on the day for the driver to confirm delivery in your absence. Somebody else at the same property can sign for the building provided they are over 18.
Will the driver take the building through my home?
No. Our drivers are not insured to enter your property with a building.
Will the driver take the building through to my back garden?
Our policy is kerb side only however it is at the drivers' discretion if any building is carried further but this must not be through the house.
Will the driver need any help?
No. Our drivers will not ask for any help in offloading your building.
What time will the driver arrive?
The driver will call you 24 hours-48 hours in advance of your delivery. A request for the driver to call can be made but no guarantee that the driver will contact you can be given.
What hours do the delivery drivers work?
The delivery drivers' core hours are 7am – 7pm. Your building will be delivered between these times on the date allocated however due to traffic issues some deliveries may take place outside of these hours.
What action do I need to take if items are missing or damaged?
Please contact our Customer Service department on 1800 936 035 quoting your order number. This number will have been sent in your confirmation email.
I have a building and now wish to have it installed, who do I need to contact?
At this present time we are not able to offer installation service within the Republic of Ireland. However, please do keep an eye out for future announcements made regarding our home installation service.
How long do I have to report a problem with the building?
You have 7 working days from delivery to inform the team of any problems. This correlates with the Terms and Conditions 'No Quibble Guarantee'. Any problems after this time will be taken on a case by case basis.
How does the log cabin get delivered?
Delivery is normally made by a six-wheeler truck with a 'Piggy-Back' forklift on board to unload the cabin however certain hauliers used in the delivery of log cabins do not have this facility so it may be delivered on a 7.5 tonne vehicle. (If in doubt, please contact us on 1800 936 035 to discuss). When the cabins are delivered they are packed in a weatherproof wrapping and can stand outside quite satisfactorily for a reasonable time. (The exception to this would be if the cabin is delivered on a smaller vehicle and has to be off-loaded manually and therefore un-packed).